01 — All sales

All sales are final

Because of how our items are sourced and shipped, we're not able to accept returns for a change of mind, incorrect sizing preference, or "no longer wanted" items. Please review product details, photos, and estimated delivery times carefully before ordering.

02 — Exchanges

Exchanges

We don't currently offer exchanges for a different size, color, or item — since we don't hold inventory ourselves, we're not able to swap one product for another. If you'd like a different item, the easiest path is to place a new order and reach out about your original one.

03 — What is covered

Damaged, defective, or incorrect items

If your order arrives in any of the following conditions, we'll make it right with a replacement or a refund:

• The item arrived damaged or broken
• The item is defective or doesn't function as described
• You received the wrong item

Email us within 48 hours of delivery at info@halofinds.net with your order number and a photo showing the issue. There's no need to send anything back — we'll sort out next steps directly with you.

04 — Timeline

How refunds and replacements work

Once an eligible issue is confirmed, we'll process a replacement or refund within 3–5 business days. Refunds are returned to your original payment method — timing after that point depends on your bank or card provider.